Make A Service Request. If you need to make a service request for help with your computer, go here.
Check the status of your service request. If you have already made a service request, you can check to see where you are located in the queue.
Supported Computers - Our computer support policy.
Blackboard for Faculty. Blackboard pages specifically tailored to faculty members for requesting a course site, documentation, workshop information, etc...
How To. Advice, documentation and tutorials for Getting connected, getting help, configuring E-mail, etc...
Connecting Your Personal Computer to the Tulane network. Complete this form to request a connection to the Tulane network. This only applies to computers on the Tulane campus.
SPHTM Help Desk. 988-7173
Computing Information: Services We Provide
•The Office of Academic Information Services staffs a Help Desk (8am - 5pm, Monday-Friday) that is available to all SPHTM faculty, staff and students. Call the Help Desk at 504-988-7173, or send e-mail to: ais@tulane.edu
•Tulane University provides Internet access and electronic mail accounts free of charge to SPHTM faculty, staff and students. Please refer to the policy on usage.
•We provide two computer labs for teaching and student use.
•We troubleshoot SPHTM PC problems involving supported software and/or the operating system. For hardware problems, we will be the liaison with Dell/Gateway/IBM to obtain replacement parts/equipment.
•Network related printer troubleshooting and support is provided for general problems. For more complex problems, AllFax will need to be contacted by the user.
•We will provide assistance in virus program installation and virus cleaning.
•We provide updates to network protocols as a function of school-wide changes.
•We will help with the configuration of machines for purchases for SPHTM computer equipment.
•We will provide computer setups upon initial receipt of a new computer or new user.
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Services that can not be provided.
•We can not give you software to install locally on your office computer, laptop, or home computer. This is illegal. You must purchase a license for the software that is installed.
•We can not provide you with the disks or copies of the disks for the software that is installed locally.
•We can not provide support for equipment that does not meet ourhardware policy requirements.
•We are not responsible for moving your computers or furniture. We will set the computers up once they are in place. Please be sure all plugs and dataports are accessible to us before pushing furniture against the wall.
•We are not experts in all the software that is on the network. We can make sure it works, but for answering questions relating to use, it is better to ask someone who uses it on a regular basis.
•We do not place any orders.
•We can not provide help for your copiers, fax machines, VCR's, or TV's.
•We can not provide setups or support for non-SPHTM computers - this includes personal home machines.
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